How Do You Rate Your IT Support?

Everyone has a different idea of what “good IT support” looks like.

For some, it’s lightning-fast responses. For others, it’s proactive guidance, security, or cost savings. The truth is—we all value different things depending on what hurts most when it’s missing.

So… what do you rate on?

• ⚡ Speed of response

• 🔒 Security and risk mitigation

• 🤝 Relationship and trust

• 💸 Cost-effectiveness

• 🧠 Strategic input and future planning

• 🛠️ Technical knowledge and problem-solving

• 📊 Visibility and reporting

  
  

All of these matter. But leaning too heavily on just one can create blind spots. Fast responses are great—until you realise issues keep recurring. Low cost feels smart—until downtime hits hard.

The best IT support? It’s balanced. It’s about bringing the right mix of speed, depth, security, and partnership—based on what actually matters to you.

💬 What’s most important to you when you think about great IT support?